Privacy Policy

Last updated: September 28, 2025

1. Information We Collect

Personal Information

When you contact us for service, we may collect:

• Name and contact information (phone number, email address)
• Service address and location details
• Appliance information (brand, model, issue description)
• Preferred service times and scheduling preferences
• Payment information when services are rendered

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information (mobile, desktop, operating system)

2. How We Use Your Information

We use your information to:

• Provide Services: Schedule appointments, dispatch technicians, and complete repairs
• Communication: Contact you about your service request, updates, and follow-ups
• Payment Processing: Process payments for services rendered
• Customer Support: Respond to inquiries and resolve service issues
• Service Improvement: Analyze trends to improve our services and website
• Legal Compliance: Meet legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

• Payment processors for secure transaction handling
• Scheduling and dispatch software providers
• Background check services for technician verification
• Website hosting and maintenance providers

Legal Requirements

We may disclose your information when required by law, court order, or government regulations, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on privacy and security practices
• Limited access to personal information on a need-to-know basis

5. Data Retention

We retain your personal information for as long as necessary to provide our services and meet legal requirements. Typically:

• Service Records: Maintained for 7 years for warranty and legal purposes
• Contact Information: Kept while you remain an active customer
• Website Data: Automatically deleted after 2 years
• Payment Information: Processed securely and not stored on our systems

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a machine-readable format

To exercise these rights, contact us at privacy@repairpro.com or call 1800 103 7208.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Provide relevant content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes indicates your acceptance of the updated policy.

11. Contact Information